Last update: September 2025
Company: MACIAS INTERNATIONAL LLC
Address: 212 N 2ND ST STE R, RICHMOND, KY 40475, USA
Website: www.maciasbags.com
Email: support@maciasbags.com
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, you will receive a confirmation email with your tracking number and shipping details.
Orders placed during weekends or public holidays will be processed on the next business day.
2. Shipping Time
Standard delivery time is within 7 business days from the shipping date, depending on the destination and courier availability.
Delays may occur during high-demand periods or due to customs inspections, which are beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout and displayed before completing your purchase.
Occasionally, we may offer free shipping promotions — these will be clearly indicated on the website or during checkout.
4. Tracking Information
Once your order is shipped, you will receive an email with a tracking link within 3 business days of dispatch.
You can track your parcel directly through the courier’s website using the tracking number provided.
5. Delivery Issues
If your package appears delayed or lost in transit, contact our support team at support@maciasbags.com.
We will contact the courier to investigate and provide updates.
MACIAS INTERNATIONAL LLC is not responsible for delivery delays caused by incorrect shipping addresses or circumstances beyond our control (such as customs delays, strikes, or weather disruptions).
6. Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the customer’s responsibility and are not included in the product or shipping price.
7. Failed Delivery or Wrong Address
If a delivery attempt fails due to an incorrect or incomplete address, or if the package is unclaimed, the order may be returned to us.
In such cases, the customer may be required to pay additional shipping costs for reshipment.
8. Damaged Packages
If you receive a damaged parcel, do not accept it from the courier, or take photos and contact us immediately at support@maciasbags.com.
We will guide you through the replacement or refund process after verification.
9. Contact
For questions or issues regarding shipping or delivery, please contact:
MACIAS INTERNATIONAL LLC
Email: support@maciasbags.com
Address: 212 N 2ND ST STE R, RICHMOND, KY 40475, USA