Our bags are designed with precision and crafted in selected workshops that specialize in high-quality leather and durable materials. Every piece is inspected before shipping to ensure lasting quality.

     

      Orders are processed within 1–3 business days, and delivery usually takes up to 7 business days depending on your location. You’ll receive a tracking link by email once your order has shipped.

     

      Once your order has been shipped, you’ll receive an email with a tracking number and a link to follow your delivery in real time.

     

      Yes, we ship to most European countries and selected international destinations. Shipping costs and delivery times vary by region — all details appear at checkout.

     

      We accept all major credit and debit cards, PayPal, and secure payment gateways offered at checkout.

     

      If your order hasn’t been shipped yet, contact us immediately at support@maciasbags.com. Once dispatched, changes or cancellations are no longer possible.

     

      You can request a return within 14 days of delivery. Items must be unused, undamaged, and in original packaging. To start a return, email our support team — they’ll guide you through the process.

     

      After we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method.

     

      Please contact us right away at support@maciasbags.com with photos of the product and packaging. We’ll send a replacement or a full refund as soon as possible.

     

      Yes. All Macias bags are covered by a 24-month warranty for manufacturing defects. If you experience a quality issue, contact our support team and we’ll assist you.

     

      Keep your bag away from direct sunlight, heat, and humidity. Use a soft dry cloth to clean, and store it in its dust bag when not in use. Avoid overloading to preserve its shape.

     

      You can reach us anytime at support@maciasbags.com — our team usually replies within 24 hours.